Support

We’re happy to help.

Email support@tidybee.app with your question. If something isn’t working, tell us which iPhone or iPad you’re using and what you tapped just before it happened.

Common questions

The AI missed an item or named it wrong

On the Check item photos screen, drag a box’s corners to fit the item, or remove it. On the next screen you can rename anything, remove items, or add what it missed before you save.

My NFC tag won’t read

Open TidyBee, tap Scan tag, then Start scanning, and hold the top of your iPhone against the sticker until it reads. Standard NTAG213, NTAG215 or NTAG216 stickers work best. Tags stuck directly on metal may not read unless they’re made for metal surfaces.

I’ve run out of free scans

The free plan includes 5 AI photo scans a week. You can still add items by typing them in, or upgrade to TidyBee Pro for unlimited scans.

How do I cancel TidyBee Pro?

Pro is billed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose TidyBee. Your plan stays active until the end of the period you’ve paid for.

How do I restore my purchase on a new phone?

How do I delete my account?

In the app, go to Profile → Settings → Delete account. That removes your containers, items and photos. You can also email us and we’ll delete it for you.

See also: Privacy Policy · Terms of Use